Primal Paws — Shipping Policy
Overview
Origin Supplements LLC ships Primal Paws products to customers in the United States and select international destinations. All orders are subject to the shipping terms below. Where specific products are unavailable for shipping to your country due to local ingredient regulations, you will be notified at checkout before payment is processed.
United States Shipping
Processing Time
All US orders are processed within 1 to 2 business days of payment confirmation, excluding weekends and public holidays. Orders placed after 12:00 PM EST may be processed the following business day.
Shipping Methods and Estimated Delivery
|
Shipping Method |
Estimated Delivery |
Notes |
|---|---|---|
|
Standard Shipping |
5 to 7 business days |
Free on all orders |
|
Expedited Shipping |
2 to 3 business days |
Additional charge applies. Calculated at checkout. |
|
Overnight Shipping |
1 business day |
Available on qualifying orders. Calculated at checkout. |
Free Standard Shipping on All US Orders. Every US order qualifies for free standard shipping regardless of order value. No minimum purchase required.
US Shipping Coverage
We ship to all 50 US states, Washington D.C., and US territories including Puerto Rico, Guam, the US Virgin Islands, and the Northern Mariana Islands. PO Box and APO/FPO/DPO military addresses are accepted for standard shipping.
International Shipping
Countries We Currently Ship To
We ship to the following countries. Delivery times and charges are calculated at checkout based on destination and selected shipping method:
|
Region |
Countries |
|---|---|
|
North America |
Canada, Mexico |
|
United Kingdom |
England, Scotland, Wales, Northern Ireland |
|
Europe |
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland |
|
Asia Pacific |
Australia, New Zealand, Singapore |
|
Middle East |
United Arab Emirates, Saudi Arabia |
If your country is not listed, it is not currently a supported destination. We are working to expand our international shipping coverage and will update this policy when new markets are added.
International Delivery Estimates
|
Destination |
Estimated Delivery |
Notes |
|---|---|---|
|
Canada |
5 to 10 business days |
Duties and taxes may apply at border |
|
United Kingdom |
7 to 14 business days |
UK import charges may apply |
|
Europe |
7 to 14 business days |
Import VAT and duties may apply |
|
Australia and New Zealand |
10 to 18 business days |
GST and import duties may apply |
|
Middle East and Other |
10 to 21 business days |
Local duties and taxes may apply |
Delivery estimates begin from the date of shipment, not the date of order. International delivery times may vary due to customs processing, local postal service conditions, and public holidays in the destination country. Primal Paws is not responsible for delays caused by customs clearance.
International Shipping Charges
International shipping charges are calculated at checkout based on destination country, order weight, and selected shipping method. The charge is displayed in full before you confirm your order. We do not add hidden fees after checkout.
Product Availability by Country
Due to ingredient and pet-feed regulations that vary by country, certain Primal Paws products may not be available for shipping to specific destinations. This is determined at the product level based on the regulatory status of each ingredient in your country.
Product Availability at Checkout
- If a product in your cart cannot be shipped to your selected country, you will be notified at checkout before payment is requested.
- The restricted product will need to be removed from your cart before you can complete your purchase.
- This is not a checkout error. It reflects our commitment to shipping only products that are legally permitted in your jurisdiction.
We review product availability by country on an ongoing basis. As formulations are updated or regulatory guidance changes, the list of available products per country may be updated. Please check at checkout for the most current availability for your destination.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs processing fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping charge shown at checkout. Primal Paws has no control over these charges and cannot predict their amount. For guidance on applicable charges, please contact your local customs authority before placing your order.
Order Tracking
A tracking number is emailed to you when your order ships. You can use this number to track your order through the carrier website or our Track Your Order page. For international orders, tracking visibility may be limited once the package enters the destination country's postal network.
Lost, Damaged, or Missing Orders
If your order has not arrived within the estimated delivery window, contact us at Support@takeprimalpaws.com within 30 days of the estimated delivery date. If your package arrives damaged, contact us within seven (7) days of delivery with your order number and photos. We will investigate with the carrier and arrange a replacement or refund where appropriate, as described in our Refund Policy.
Contact
Email: Support@takeprimalpaws.com
Business hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Legal entity: Origin Supplements LLC, 30 N Gould St, Sheridan, WY 82801, United States
This Shipping Policy was last updated in October 2026. Origin Supplements LLC reserves the right to update these terms at any time. The current version is always available at takeprimalpaws.com/policies/shipping-policy.